How to book an appointment with us?

If you want to see us, or speak to us please use do get in touch. You can also use our online services to book an appointment.

You can now book a telephone or face to face appointment. All appointments available to book online are face-to-face only.

A telephone appointment might be your first choice so that a GP can triage your needs.  You may need to attend in person depending on the outcome of the triage process.

Please be aware that demand for all appointments remain high.

Book an appointment

ONLINE

Use your SystmOne login to check availability and make a booking

Log in to your accountHaven’t yet got access?

Book an appointment by

PHONE

Cliffe Avenue
01274 584561
Cottingley
01274 599263
Saltaire
01274 599263
Windhill
01274 584223
Understand the questions our reception team might ask

Book an appointment through our

VIRTUAL PRACTICE

Use one of our apps and digital services we have available

Use our Virtual Practice

Book an out of hours appointment through the

ENHANCED ACCESS SERVICE

Find out more about the additional opening times and extra flexibility we provide

Find out more

Our sites

Cliffe Avenue

Cliffe Ave, Baildon, Shipley
BD17 6NT

Cottingley

73 Littlelands, Bingley
BD16 1AQ

Saltaire

Saltaire Medical Centre, Richmond Rd, Shipley
BD18 4RX

Windhill Green

2 Thackley Old Rd, Shipley
BD18 1QB

When we are closed –

If you require medical assistance when the practice is closed please dial 111.

The NHS 111 service will help you access urgent local health services when you need them and out of hours.

You should call NHS 111 if:

  • you need medical help fast, but it’s not a 999 emergency;
  • you don’t know who to call for medical help or you don’t have a GP to call;
  • you think you need to got to A&E or another NHS urgent care service or
  • you require health information or reassurance about what to do next.

Calls to the NHS 111 service are free from both landlines and mobiles.

All calls to the 111 service are recorded.

Call 999 in an emergency.  Chest pains and/or shortness of breath constitute an emergency.

 

Urgent Appointments

The practice has some appointments each day for urgent issues.  These appointments can only be booked by telephoning the practice on 01274 599263.  The reception team will ask for details about the issue.  In some cases they may discuss with the doctor whether an issue needs to be seen urgently.

You can submit an online PATCHS request here.  These requests are triaged each morning by a GP.

See below for the opening times for each of our branches.

Cancelling Your Appointment

If you need to cancel your appointment please give us as much notice as possible.  You can cancel your appointment either by telephoning the practice on 01274 599263 or by using our virtual surgery.

Our home visiting policy

Due to rising modern day workload pressures, GP’s are no longer able to visit everybody who requests a home visit.  Home visits are not an entitlement; contractually it is for the doctor to decide, in their reasonable opinion, where the consultation should take place.

The GP’s are keen to see all patients who need to see a doctor as efficiently as possible – several patients can be seen at the surgery in the time it takes to make one home visit which can impact on efforts to meet demand.  Please help us to help you and our other patients by visiting the surgery whenever possible.

The GP’s want to be in a position to provide great care –  the surgery setting includes access to your entire medical record and rooms which are set up to provide the best possible conditions and equipment for assessing you. Diagnostic tests are also more readily available at the surgery.

Considering the above it is our policy to reserve home visits for the following groups:

  • Terminally ill patients
  • Truly housebound patients

In the following situations a home visit is usually not appropriate:

  • Children with symptoms of childhood illnesses including fevers, colds, coughs, earache and diarrhoea/vomiting. These patients can usually be safely transported to the surgery by car.
  • Adults with coughs, sore throats, colds, flu like symptoms, back pain and abdominal pain are also usually able to be transported to the surgery by car.
  • Elderly patients (including mobile patients living in care homes) with problems such as joint pains, poor mobility and general illness would also be more suitably be seen at the surgery.
  • Transport/social problems – the practice is not responsible for arranging transport. Consider using public transport/taxis or seeking help from relatives/friends to attend the surgery.

Requesting a home visit

Please call before 10:30am to request a home visit.  The receptionists are trained to deal with visit requests so please expect to be asked for further information to help the duty clinician triage and allocate appropriate visits.

On most occasions the duty doctor or advanced nurse practitioner will call you back to assess whether a home visit is the best way of helping with your problem – please ensure reception have an up to date telephone number and that you are available to answer the phone.  It may be that telephone advice, consultation at the surgery, a visit from a nurse/community matron or in some circumstances, assessment at hospital would better deal with your problem.

Visits requested after 10:30am will be allocated to the next working day unless in exceptional circumstances.  Late visit requests significantly disrupt the appointments system and can lead to excessive delays for patients already waiting to see the duty clinician.

Disabled Access

Each of our sites has either ground floor access or ramps suitable for wheelchair users.

At our Saltaire site, consultations are carried out over two floors, and an accessible elevator is available for those who are not able to use the stairs.  We also have accessible entrances at our Saltaire site on both floors, with ramps suitable for wheelchair access.

All sites have automatic doors.

We have accessible parking and priority parking for those with a disability at all sites.

All sites have disabled toilets which are more accessible for those with mobility issues.