Policies & Information

Medication policy

We endeavour to prescribe medication cost effectively.  If the hospital prescribes or recommends a medication, you may find that an equivalent is prescribed in the community.

We do not put cost over safety or clinical effectiveness.  All medication decisions are made collectively, based on sound evidence.

We hold regular reviews of medication types and may suggest changes, in order that NHS resources are used wisely.

Repeat Prescriptions

  • The quickest and easiest way to order repeat medication is online. You can also order in person at the Practice. Repeat medication cannot be ordered via telephone.
  • We encourage you to utilise the NHS electronic prescription service (EPS). This sends prescriptions direct to your pharmacy saving you time, NHS funds and the environment. Nominating a pharmacy is easy and can be changed at any time – speak to your pharmacy or reception.
  • We aim to process repeat prescription requests within 72 working hours.
  • If the online system will not allow you to order your medication OR if it is an item not on repeat please add remarks in the comments box.

Changes to the GP contract mean that all patients in England, including children, will benefit from having a named, accountable doctor who will be responsible for coordinating their care. By the end of June 2015 the practice is required to assign all our patients a “Named GP”.  All our existing patients have now been allocated a named GP by the practice, and all new patients will be allocated a named GP on registration.

You can still talk to any of our clinicians not just your Named GP.

You can still have appointments with any of our clinicians not just your Named GP.

GP Earnings Disclosure

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.  The average pay for GPs working in Saltaire and Windhill in the last financial year was £88,574 before tax and national insurance.  This is for 8 full time GPs and 11 part time GPs and 2 locum GPs who worked in the practice for more than six months.

Communicating with you and the use of mobile phones:

Please let reception know if you have special requirements to help you communicate with the practice.  See Accessible standards (docx, 41 KB)

In line with GDPR rules we want to be clear how we will use your mobile number.

If you consent to the use your mobile number to communicate with us about your health care, we may send you SMS text messages around appointments or test results and may also use it to message about matters affecting your health.

You can opt-out of this at anytime by letting reception know.

Confidentiality

The practice strictly applies the rules of confidentiality and will not release patient information to a third party (other than those involved in the direct care of a patient) without proper valid and informed consent, unless this is within the statutory exempted categories such as in the public interest, or if required by law, in which case the release of the information and the reasons for it will be individually and specifically documented and authorised by the responsible clinician.

All patient information is considered to be confidential and we comply fully with the Data Protection Act and Caldicott Principles.  All employees in the practice have access to this information in relation to their role, have confidentiality clauses in their Contracts of Employment and have signed a confidentiality agreement.

All staff members adhere to the Confidentiality: NHS Code of Practice 2003.

Your Data Matters to the NHS.  Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatment.

This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.

Privacy Policies

SWMP – Privacy Notice v10

SWMP – Privacy Notice – Children v6

Cookie policy

We use cookies installed by Google Analytics. Our cookies calculate website sessions/visits and keep track of site usage. Our cookies store information anonymously and assign a randomly generated number to identify visitors.

SystmOnline Usage

Please use the above services responsibly.  In the case of any abuse of the service, we will revoke your log in details stopping you accessing the service.  Examples of irresponsible use of the system may include, but are not limited to:

  • Booking appointments you have no intention of attending
  • Repeatedly booking and then cancelling appointments
  • Repeatedly requesting prescriptions that you do not need
  • Booking into inappropriate appointments e.g. using telephone slots for face to face appointments

If you have any problems with the service please do use the HELP tab on SystmOnline.  If you continue to have problems please do not hesitate to contact the Practice.

PATCHS

PATCHS is a platform that allows you to seek self-help information from the NHS, through your GP practice or surgery website. Services include self-help information, advice or help from local services which may be appropriate for your condition, such as self-referral services or help from your local pharmacy. PATCHS also allows you to seek advice online from your own GP for your condition or if you need general or administrative advice.

PATCHS asks you questions about your symptoms or existing condition, and only takes a few minutes to complete. After filling in some details about you, to verify who you are, your PATCHS request is sent to the Practice, so that we can help you. In having this information upfront, the Practice can then decide on the best course of action for helping you manage your symptoms and condition, and this may mean you don’t have to come into the Practice unnecessarily.

If your symptoms sound very serious, the system has been built with the clinical knowledge to know that you may need help more quickly than your practice can provide – in these cases, it will stop you from completing your PATCHS and suggest that you seek urgent medical advice.

One of the key benefits of PATCHS is that it is available outside of normal surgery hours – meaning you can ask for advice from your GP without having to queue on the phone at 8am or wait for an appointment you may not need. You can complete PATCHS from the comfort of your own home, on a break at work, or on the train home. PATCHS can be clinical or administrative in nature, and in most cases, your GP may not need to see you face-to-face for an appointment.

Medical Records

If you wish to have access to your medical records please complete a consent form available from Reception. Your request may take up to 21 working days.

You can also request online access to your medical records. Please ask at reception about this or contact us via our online services.

Zero Tolerance Policy

Saltaire and Windhill Medical Partnership takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff
  • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
  • Verbal abuse towards the staff in any form including verbally insulting the staff
  • Racial abuse and sexual harassment will not be tolerated within this practice
  • Persistent or unrealistic demands that cause stress to staff will not be accepted
  • Requests will be met wherever possible and explanations given when they cannot
  • Causing damage/stealing from the Practice’s premises, staff or patients
  • Obtaining drugs and/or medical services fraudulently

We ask you to treat your clinical and administrative team courteously at all times.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Equality and Diversity

Saltaire and Windhill Medical Partnership has an Equality and Diversity Policy designed to ensure and promote equality and inclusion, supporting the ethos and requirements of the Equality Act 2010 for all visitors to our Practice.

We are committed to:

  • Ensuring that all visitors are treated with dignity and respect
  • promoting the equality of opportunity between men and women
  • not tolerating any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
  • providing the same treatment and services (including the ability to register with the Practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief

This Policy applies to the general public, including all patients and their families, visitors and contractors.

Procedure

Discrimination by the Practice or visitors / patients against you

If you feel discriminated against:

  • You should bring the matter to the attention of the Business Manager
  • The Business Manager will investigate the matter thoroughly and confidentially within 14 working days
  • The Business Manager will establish the facts and decide whether or not discrimination has taken place, and advise you of the outcome of the investigation within 14 working days
  • If you are not satisfied with the outcome, you should raise a formal complaint through our Complaints Procedure

Discrimination against our Practice staff

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor.  Any visitor who expresses any form of discrimination against or harassment of any member of our staff will be required to leave the Practice premises immediately.  if the visitor is a patient they may also, at the discretion of the Practice Management, be removed from the Practice list if any such behaviour occurs.

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