Why are GP Practices still working differently?
If the Pandemic is over why aren't GP practices open?
The pandemic is not over. GP practices worked hard to provide a service throughout lockdown and continue to do so. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.
How are practices working now?
All appointments are being triaged. This helps keep you safe and makes sure the people with the greatest need are seen first. We will see everyone in person who needs to be seen that way.
What is triage?
You will be assessed to decide who needs:
- To be seen in person
- A phone consultation
- A video consultation
- Help from a community pharmacy
Why do receptionists ask personal questions?
GP reception staff are a vital part of the health care team and ask questions to direct you to the best support. They are skilled in assisting with triage and treat all information confidentially.
I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals (e.g. advanced nurse practitioners) who can diagnose and treat health conditions. This ensures that you see the right person at the right time more quickly.